If your TV picture becomes distorted or you see blocks or fragments appearing on your screen, this can be caused by a number of things such as:
- Signal issue into the Set Top Box
- Broadcaster issue
- Loose connection
- Solar Interference
As an initial check, please verify that the symptoms are not unique to certain channels. If only selected channels are affected, this is usually indicative of a broadcaster issue. Digicel takes quality of service seriously and continually monitors the in home customer experience - in instances such as this, we ask for your patience whilst we work on your behalf to resolve the issue.
If multiple channels are affected, please carefully & safely check all connections to the set top box and your TV to ensure they are secure. A reset of the modem and set top box can resolve many such issues.
Should your issue continue, please contact us via the live chat option on your screen and we will be more than happy to investigate.